If the Windows Print App encounters problems, try to submit a crash report by selecting the wepa windows print app icon in the bottom right toolbar then the cog icon following by ‘Submit Crash Report‘.

WPA UTILITY APP

If ‘Submit Crash Report’ is grayed out and not available, open the C:\Wepa\bin folder and double click ‘WPA Utility App.exe’:

The WPA Utiliity App will open as shown below. Select the ‘Collect & Send Logs’ icon for an email to appear with the crash logs attached as a zip file. Send the email for our helpdesk to receive them.

MANUALLY RETRIEVE LOGS

Follow the below instructions to manually retrieve the Installation log and PrintAppClient logs:

1. To retrieve the Installation Log, search for the C:\Wepa\logs folder. Open an email and drag the WPA_Install_Log file and send to help@wepanow.com.

2. To retrieve the PrintAppClient logs, first confirm your computer is showing hidden files. To do this, open Control Panel > Appearance and Personalization. Then select File Explorer Options > View tab and under Advanced Settings select Hidden Files and Folders. Confirm ‘Show hidden files, folders, and drives‘ is selected then select OK.

3.  Next, open the following folder path: C:\Users\WEPATS\AppData\Roaming\Wepa\logs

To do this, search C:\Users and open this folder. Select the folder with the Username that you are logged into on the computer (for the reference picture below, WEPATS is the username of the computer logged into) then open the following folder paths: AppData > Roaming > Wepa > logs.

4.  Select ‘Date modified‘ tab at the top to organize the files with the most recent date at the top. Drag the text files to an email and send to help@wepanow.com: WepaUploader.log, WepaUploader.Secondary.log

Windows will sometimes modify the default printer for various reasons. Here is one approach that can be used to ensure that the desired printer is the default printer for your users.

Windows 10: To use the approach below, you must disable the option “Let Windows manage my default printer”

Option 1 – GPO with rundll32

Quick Start: Execute rundll32 printui.dll PrintUIEntry /y /n “wepa BW” where “wepa BW” is the name of the desired default printer.

To set the printer using Group Policy:

1. Log into the DC
2. Open Group Policy Management tool
3. Right click the OU for the user population and click “Create GPO for this domain and Link it here”
4. Name it something, e.g. Set Default Printer
5. Right click the newly created GPO and click Edit
6. In the navigation tree, go to User Configuration > Windows Settings > Scripts (Logon/Logoff)
7. Double click Logon
8. Click Show Files, and in the Explorer window that pops up click the URL/File Path box at the top and copy that location to your clipboard.
9. Right click Notepad.exe and run as administrator. You will not be able to save to the proper file path if Notepad is not run as an admin!
10. Paste the following text below in to a text document@ECHO OFF
    rundll32 printui.dll PrintUIEntry /y /n “wepa BW”
11. Click Save As, and in the file path/URL box at the top paste in the file path from a few steps above. Be sure to click All Files under the Save as Type and save it as a .bat
12. Close notepad and find the Logon Properties window.
13. Click Add, then Browse, then paste that same file path from above into the file path/URL box.
14. Double click the .bat file you made.
15. You should now see your .bat file on the Add a Script window. Click OK
16. Click Apply and then OK on the logon properties window
17. Exit out of the Group Policy Management Editor and go back to the Group Policy Management window.
18. Right click your GPO object and click Enforced
19. Double click your GPO and ensure that the links/security filtering are correct per your OUs/User Groups
20. Exit out of the DC and test

Option 2 – Startup VBS script

Place a script in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup.

Click here to download the .vbs script.

==Script contents==
ON ERROR RESUME NEXT
Set WSHNetwork = CreateObject(“WScript.Network”)
WSHNetwork.SetDefaultPrinter “wepa BW”

(Hat tip: https://community.spiceworks.com/topic/2038589-windows-10-default-printer-setup)

wepa institutional customers can deploy the wepa Print App for Windows to multiple public computers using standard methods such as GPO, SCCM, or silent command line installation.

General information about the wepa Print App for Windows can be found here.

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