The following support post is in regards to schools that have the user PIN enabled for card swipe logins. It is an extra layer of security where after a card swipe to login occurs, a 6 digit PIN is required to proceed.
The PIN can be created after swiping a card for login for the first time. The user will see the following prompt to enter a 6 digit PIN that adheres to the requirements on the right:
If the PIN does not meet the requirements, it will indicate which requirement was not met by highlighting in red:
On the next card swipe login attempt, the PIN request will appear if the PIN has been created. The prompt will look like the following screenshot below:
Enter the PIN followed by ‘Next’ in the lower right corner to login. Successful prompt will appear like the below screenshot:
If the PIN is forgotten, it can be removed at the Wepa website. Log into the Wepa account with the PIN and select Account Tools where the ‘Remove Card PIN’ will be located. Select ‘Remove PIN’ to remove the PIN. The PIN can be re-created like normal:
NOTE: Document must have been uploaded within the past 6 days
‘My Documents’ on the Wepa website shows uploaded documents within the last 6 days. Manage your documents by deleting or recovering them. Note, any documents uploaded after 6 days will automatically be deleted from ‘My Documents’.
A Print Station Map / Locator is available on a print station, the website, Android Mobile App, or iOS Mobile App. The following posts shows how to use the print station map / locator on the the following platforms:
For accounts that wēpa manages, the wēpa account password can be reset. The following post shows how to reset wēpa account passwords from the website, Windows Print App, Mac Print App, or Mobile Print App: