Submit Crash Report | wepa Support

The Windows Print App, Mac Print App, and Mobile Print App include options to submit crash reports and logs if uploading a document encounters problems.

Crash reports help wēpa support review application logs and troubleshoot upload, login, or print app issues.

Windows Print App

Open the Windows Print App settings view, then select Submit Crash Report to collect support logs.

The log collection view will appear. Select Collect & send logs to collect the necessary log files.

Windows Print App log collection view with Collect and send logs option

A Send Logs message will appear after the logs are collected. Select OK to open your email app automatically with the logs attached.

Windows Print App confirmation message after collecting logs

Include a brief description of the issue before sending the email so wēpa support can better understand what happened.

If an email window does not open, the utility will open a folder on your computer that contains the generated log zip file. Create a new email to help@wepanow.com, attach the zip file from that folder, and include a brief description of the issue.

Mac Print App

Open the Mac Print App settings view, then select Submit Crash Report to collect support logs.

You can also open Wepa Print App Utility from the Applications folder. It should be located beside the main Wepa Print App application.

Mac Applications folder showing Wepa Print App and Wepa Print App Utility

In Wepa Print App Utility, select Collect & send logs to collect the necessary log files.

Wepa Print App Utility with Collect and send logs option

A Send Logs message will appear after the logs are collected. Select OK to open your email app automatically with the logs attached.

Wepa Print App Utility send logs confirmation dialog

Include a brief description of the issue before sending the email so wēpa support can better understand what happened.

Mac Mail message with Wepa Print App crash logs attached

Mobile Print App

Tap the three horizontal lines in top left corner on the main screen of Mobile Print App followed by tapping the Contact Support icon highlighted below:

Tap Show Logs highlighted below to open the mobile app log.

Mobile Print App Show Logs option highlighted

Next, select the share icon at the top highlighted below and select your preferred email client. An email will launch with an attached log. Enter any relevant information and send the email to help@wepanow.com.