If the Mac Print App encounters problems, submit print app logs first when possible. Logs help wēpa support review upload, login, or print app issues.
If the built-in log collection option does not work, use the manual log retrieval section below.
Submit Print App Logs
Open the Mac Print App settings view, then select Submit Crash Report to collect support logs.
You can also open Wepa Print App Utility from the Applications folder. It should be located beside the main Wepa Print App application.
In Wepa Print App Utility, select Collect & send logs to collect the necessary log files.
A Send Logs message will appear after the logs are collected. Select OK to open your email app automatically with the logs attached.
Manual Log Retrieval
If you cannot submit logs from the Mac Print App, manually retrieve the files below and send them to help@wepanow.com with a brief description of the issue.
| Log Type | macOS Location | What to Send |
|---|---|---|
| Print app logs | /var/log/com.wepa.printapp/ | Send PrintApp.log. If present, also send PrintApp.Secondary.log, mpalauncher_log, wpapdfqueue_log, and any other recent files in this folder. |
| CUPS / PDF queue log | /var/log/com.wepa.printapp/wpapdfqueue_log | Send this file for print, CUPS, print-to-PDF, or “job never appeared” issues. |
| Crash logs | /var/log/com.wepa.printapp/ | Send any recent .txt files from this folder. Crash logs are timestamped text files created when unhandled exceptions occur. |
| Generated zip from utility | ~/Documents/MPA_Install_and_PrintAppCrashLogs.zip | This zip file is created after the log collection utility runs. Send this file if the utility opens the folder but does not open an email window. |
| Install log | /var/log/install.log | Send this file if the issue is related to installation, upgrade, or uninstall. |
| App settings | /Library/Application Support/Wepa/PrintApp/Settings.xml | Send this file if the issue appears related to app configuration, login behavior, timeout settings, guest printing, or default printer settings. |
Open the log folder
In Finder, select Go > Go to Folder from the menu bar. Paste the following path, then press Return:
/var/log/com.wepa.printapp
Attach PrintApp.log to your email. If PrintApp.Secondary.log, mpalauncher_log, wpapdfqueue_log, or recent timestamped .txt crash files are present, attach those as well.
Open the generated zip location
The generated zip file is created only after the log collection utility runs. If the utility opens a folder but does not open an email window, attach the zip file from your Documents folder:
~/Documents/MPA_Install_and_PrintAppCrashLogs.zip
Attach MPA_Install_and_PrintAppCrashLogs.zip to a new email and send it to help@wepanow.com with a brief description of the issue.
Open the install log location
In Finder, select Go > Go to Folder from the menu bar. Paste the following path, then press Return:
/var/log
Attach install.log if the issue is related to installation, upgrade, or uninstall.
Open the app settings location
In Finder, select Go > Go to Folder from the menu bar. Paste the following path, then press Return:
/Library/Application Support/Wepa/PrintApp
Attach Settings.xml if support requests app configuration details.
Log Notes
- The main Mac print app log file is PrintApp.log.
- If a second instance of the app is running, PrintApp.Secondary.log may also be present.
- mpalauncher_log may also be present in the same Mac log folder.
- wpapdfqueue_log may also be present in the same folder and is useful for print, CUPS, print-to-PDF, or “job never appeared” issues.
- Mac print app logs and timestamped crash .txt files are located in /var/log/com.wepa.printapp/.
- The generated crash report zip, MPA_Install_and_PrintAppCrashLogs.zip, is created in the user’s Documents folder after the log collection utility runs.
- /var/log/install.log may be useful for installation, upgrade, or uninstall issues.
- Settings.xml may be useful for troubleshooting app configuration, login behavior, timeout settings, guest printing, or default printer settings.