Sometimes the magnetic strip on the back of a wēpa Print Card can malfunction. Contact wēpa support (1.800.675.7639 / help@wepanow.com / Chat Below) to provide the wēpa Print Card number located on the back of the Print Card. The funds on the wēpa Print Card will be transferred to your wēpa account and the Print Card can be discarded.
School deposited funds do expire. All funds deposited by schools to students have an effective start and stop time. Depending on the school, the effective time period is either by semester or school year. The funds will be triggered upon any login within a wepa product. Try logging in at https://www.wepanow.com/login to trigger the funds […]
Documents uploaded but do not show up in queue when logged in at wēpa Print Stations are caused by incorrect page setup settings. Below are the instructions on how to change the paper size from A4 to Letter:
Upload documents easily using the Windows Print App or Mac Print App by opening document in default software, click File>Print, select wēpa printer, then Print. The following post shows how to upload documents using the Windows Print App and Mac Print App:
Check the following post if Mac Print App is not working after install:
Use the following instructions to disable/set Gatekeeper to download the Mac Print App:
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A service fee of $0.40 is imposed by the financial institutions when using a credit/debit card at a Print Station. You can avoid this fee by registering and depositing money into your wēpa account with your Credit/Debit card. You are not charged a fee by wēpa for using your Credit/Debit card for depositing money into your wēpa account. Note: […]
Print directly at the print station with a USB device.