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Refund Procedure for Defective Prints

To request a refund please email help@wepanow.com and provide the username associated with your wēpa account along with the title of the document that you are requesting a refund for. When requesting refunds for defective prints please provide photos of the defect. This will help us better determine the steps needed to fix the issue.

Request for refund must be made within 30 business days.

*Please allow 2 – 3 business days for the refund to reflect to your bank statement, depending on your financial institution. *

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