The following post provides basic troubleshooting and supplies information for the B731 Black & White (High Capacity) Printer such as consumable alerts, replacing consumable video, and paper jams:
- Troubleshooting
- Consumables
- To Prevent Paper Jams
- Toner Cartridge Jamming
- Fuser Roller Replacement
- LED Head
- Supply Tips
- Replacing Components Prior to End of Life
- Supply Manager Contact
B731 BLACK & WHITE (HIGH CAPACITY) PRINTER
TROUBLESHOOTING
CONSUMABLES
Other than the paper, there are only two components that will need to be replaced in this printer.
- Toner Cartridge – Replace Toner Video Link
- Fuser/Maintenance Kit – Replace Fuser Video Link
A Yellow alert will be sent when the toner has 10% remaining.
- At that time there are still about 3,000 pages remaining that can be printed with that toner.
- Do NOT change the toner prior to 10%. We recommend waiting to less than 5% to avoid waste.
The fuser has a blue tab on the right.
- The blue tab needs to stay in the forward position.
- This tab should NOT be pushed back.
The printer can hold 2,500 sheets of paper.
- Tray 1 (Top Tray) holds up to 500 sheets. Tray 2 (Bottom Tray) holds up to 2,000 sheets.
- Do NOT overfill the trays.
TO PREVENT PAPER JAMS
- Always fan the paper stack on all four sides prior to putting it in the tray. This can also remove excess paper dust.
- Do not leave space between the paper, guides and rear stopper.
- Do not overfill the paper tray (very important!)
- Do not load damaged or warped paper.
- Do not load paper of different sizes or types at the same time.
- Do not pull the paper tray out during printing.
- Do not store paper in a high humidity area.
If a paper jam occurs in the fuser rollers, push down on the blue tab to release pressure on the
rollers to remove the paper.
- DO NOT pull paper out of rollers without releasing the tension.
If a sheet of paper is jammed, attempt to remove the paper gently in the direction it was going.
- Do not yank the paper out forcefully.
TONER CARTRIDGE JAMMING
If constant jamming is occurring around the toner cartridge, open the printer hood by pulling up on the grey insert knob on the right side of printer (see below). The toner cartridge has a blue lever that should always be left in the up position. Push it down and back up several times and leave it in the down position, then pull toner cartridge out using the blue handle. Reseed in the printer and push the blue lever back in the top position.
FUSER ROLLER REPLACEMENT
The replacement fusers for the B731 High Capacity printer has an included maintenance kit.
When replacing the fuser, we recommend also replacing the fuser roller which is shown below:
To remove the fuser roller, remove the fuser then refer to the picture below which highlights the fuser roller in red while it is installed. The fuser roller is not locked and can just be removed by picking it up. To install the replacement fuser roller, place it back in the same location shown below in red:
LED HEAD
The LED Head is highlighted below in red with the red down arrow pointing towards the LED Head electrical ribbon. It can be accessed by removing the toner/drum unit.
Print quality issues can occur if toner builds up on the LED Head causing blank vertical sections and can be resolved by wiping the bottom of the LED Head with a soft cloth. However, if print quality issues persist, the LED Head electrical ribbon may need to be re-seated.
EXTREMELY IMPORTANT: Turn printer OFF before proceeding with re-seating the electrical ribbon. If printer is ON, the printer can be permanently damaged. To turn OFF the printer, push the ON/OFF button on the front side of the printer located in the middle on the right as well as unplug the printer power cable.
To remove the LED Head, push up slightly on the left side (shown by the red arrow) until the silver notch is raised to the point shown below in orange. Then pull forward to clear the notch which will release the LED Head.
Remove the electrical ribbon from the right side of the LED Head then re-insert it in the same electrical socket:
To re-install the LED Head, insert the right side notch as shown below then the steps above to re-insert the left side notch:
NOTE: Align the two springs appropriately shown below by the red arrows before re-inserting the left side notch.
Reconnect the power cable to the printer and power up using the ON/OFF button on the front face. If the print quality issues continue after cleaning and re-seating the LED head, notify wēpa support (800.675.7639 / help@wepanow.com / Chat Below).
SUPPLY TIPS
wēpa monitors each print station’s print volume on every campus and provides the supplies
necessary to keep the print stations running properly. We have provided a few pointers and
tips below.
REPLACING COMPONENTS PRIOR TO END OF LIFE
- To prevent unnecessary waste, please wait to replace the component until after you receive
a low alert. - If there is a problem, please notify wēpa support immediately so they may provide
assistance in resolving the issue. - It is possible that will request a defective item be returned to us. If that is the case, an RMA#
will be provided along with a return label. Please notify Technical Support if you feel an item is defective so that further instruction may be provided. - Please be sure to notify Technical Support if a component is replaced prior to receiving a low alert so we can ensure that we send additional supplies if needed.
- If you feel that your print demands are greater than your current inventory, please contact our Supply Manager and we will send additional supplies.
SUPPLY MANAGER CONTACT
Kelley Stephens (kelley.stephens@wepanow.com)