Submit Crash Report

Windows Print App, Mac Print App, and Mobile Print App have an option to submit a crash report if uploading a document encounters problems. The following post shows how to submit a crash report for wēpa support to review for troubleshooting:

WINDOWS PRINT APP

Click the wēpa icon in the lower right system tray toolbar:

mac driver wepa icon

Click the cog in the lower right corner for settings following by clicking ‘Submit Crash Report:

windows settings cog icon

An email will open with attached logs. Enter any relevant information and send the email.

 

MAC PRINT APP

Click the wēpa icon in the lower right system tray toolbar then click the cog in the lower right corner for settings following by clicking ‘Submit Crash Report:

mac wepa icon settings

An email will open with attached logs. Enter any relevant information and send the email.

 

MOBILE PRINT APP

Tap three horizontal lines in top left corner on main screen of Mobile Print App followed by tapping the ‘Contact Help’ icon (highlighted red):

submit crash report mobile app1

Tap ‘Submit Crash’ to open an email. Enter any relevant information and send the email.

submit crash report mobile app2