1 articles about FAQs

FAQs

How do I install the Mac Print App? Instructions to install the Mac print app can be found on our support site here: http://support.wepanow.com/mac-print-app/

How do I install the Windows Print App? Instructions to install the Windows print app can be found on our support site here:  http://support.wepanow.com/windows-print-app/

How do I deposit money into my account? Funds can be deposited either by debit/credit card or using PayPal from our website (wepanow.com). You can access the deposit menu by logging into the website and selecting deposit funds from the menu icon.  You can also deposit funds while at the kiosk by credit/debit card. PayPal will be an option on the kiosk at a later time.  You can find out more information here: http://support.wepanow.com/how-do-i-add-money-to-my-wepa-account/

How do I get a Refund?  Refunds are issued for any print that has a defect. You must request a refund within 3 business days of the incident. Depending on the situation a picture of the print may be needed for a refund to be processed. This is to help with finding out what caused the problem and to eliminate fraudulent refund requests. You can find out more about refunds and the information needed for refunds on our support site here: http://support.wepanow.com/refund-procedures/

How do I get multiple slides per page? There are a few ways to get multiple slides per page. The easiest option would be using the print app either on your personal computer or school computer. The print app works on both Windows and Mac. Files types that will allow multiple slides per page using this method are PDFs and Microsoft PowerPoints. Find out more about other options here: http://support.wepanow.com/print-powerpoint-documents-multiple-slides-per-page/

How do I register my account?  Registering your account is really easy! There are two ways to do this, you can either swipe your campus card at the kiosk or go to our website (wepanow.com). If you are logging into the website, click the login button at the top right. Once at the login screen, choose your school from the dropdown menu then enter in your school credentials. Once you log in, you’re all set! Your account has been auto created. If you have any issues during this process, please do not hesitate to contact us by phone at 1800-675-7639 or by live chat at http://support.wepanow.com/  from 6 am to 6 pm Central time.

How can I upload my document to WEPA? WEPA has a total of 6 different ways to send your document to the cloud for printing. To see all 6 print methods, please take a look at our support post here: http://support.wepanow.com/how-to-print-upload-print-methods/

How do I use the WEPA print station to print my document? Printing your document from the print station is a simple process. Sign into your account either by swiping your campus card at the print station or if you forgot your card choose the “Don’t have a Campus Card?” button then choose either student or guest and enter in your credentials. Once signed in, you will see all your documents that are in the queue, select the ones that you want to print then choose the payment option below.

How long do documents stay available to print? Documents are available for release for six days.  If you have printed your document and would like another copy during the six-day window, you can Recover the file at our website to print it again.  Documents are permanently removed from our servers after six days