Deposit funds to Wēpa account balance either at print station or website using a credit/debit card or PayPal. There is no minimum balance that must be maintained and any remaining user deposited funds can be refunded by contacting wēpa support (1.800.675.7639 / firstname.lastname@example.org / Chat Below).
When using an international credit card to pay for prints, enter 00000 in the zip code field and enter the other information as instructed.
Pricing varies by institution. You may contact your wepa Project Manager or contact Support for immediate assistance (1.800.675.7639 / email@example.com / live chat) .
For accounts that wēpa manages, the wēpa account password can be reset. The following post shows how to reset wēpa account passwords from the website, Windows Print App, Mac Print App, or Mobile Print App:
Allow 3-5 business days for transaction refunds to be processed, depending on the financial institution.
To request a refund, email firstname.lastname@example.org and provide the following information:
*Please note that refund requests must be made within 3 business days of the incident*
School deposited funds do expire. All funds deposited by schools to students have an effective start and stop time. Depending on the school, the effective time period is either by semester or school year. Contact wēpa Support for confirmation (1.800.675.7639 / email@example.com / Chat Below).
A service fee of $0.40 is imposed by the financial institutions when using a credit/debit card at a Print Station. You can avoid this fee by registering and depositing money into your wēpa account with your Credit/Debit card. You are not charged a fee by wēpa for using your Credit/Debit card for depositing money into your wēpa account. Note: This fee is incurred when you use your Credit/Debit card to pay for prints at the Print Station.